Job Opportunities
Technical Assistance Manager
Location: Atlanta, GA | Job ID: 2012/03/CY/MTA
Responsible for all retail tech support and wholesale engineering duties. You will also be responsible for the smooth functioning of the network, network cables, routers and allied equipment.
Key Account Manager
Location: Atlanta, GA | Job ID: 2012/06/KAM/CY
The KAM will manage all aspects of customer care following the successful installation of services to ensure customer satisfaction, growth and the accomplishment of operational metrics (e.g., on-time performance) and any specific ICB contractual obligations.
Customer Service & Support Representative
Location: Atlanta, GA | Job ID: 2012/07/CSR/CY
This role is responsible for providing “front-line” technical support for Cypress customers in a call center environment. Technicians will serve as the subject matter expert and the voice of Cypress when handling customer calls. The ideal candidate will be the ‘techy’ type that everyone goes to for their computer questions.
Account Executive
Location: Atlanta, GA | Job ID: 2011/ACE/CY/41
The Account Executive for Cypress Communications (A Broadvox Company) is responsible for selling a variety of products to prospective customers located within their assigned territory including our full featured hosted VoIP service, SIP Trunking, Data, Voice, and TDM services. Targeted accounts can be in “lit buildings” or be prospects that have multiple, geographically dispersed service locations elsewhere in the region. Account Executive will also have responsibility for some account management, and generating incremental revenue growth as a result of those customer relationships.
Account Executive
Location: Chicago, IL | Job ID: 2011/ACE/CY/40
The Account Executive for Cypress Communications (A Broadvox Company) is responsible for selling a variety of products to prospective customers located within their assigned territory including our full featured hosted VoIP service, SIP Trunking, Data, Voice, and TDM services. Targeted accounts can be in “lit buildings” or be prospects that have multiple, geographically dispersed service locations elsewhere in the region. Account Executive will also have responsibility for some account management, and generating incremental revenue growth as a result of those customer relationships.
NOC Engineer
Location: Atlanta, GA | Job ID: 2012/05/NOE/CY
NOC Engineer is responsible for providing system maintenance, repair, configuration, installation and administrative functions for all Cypress Communications data devices supporting internal and external customers in a 7/24/365 environment. Assist with training, mentoring and improving skill-set of all NOC Engineers. Support Customer Care, direct customers, and internal employees for high level problem clearing for Internet, VoIP, email/domain services, and VPN offerings. Clear problems and/or escalate within specified time requested by Customer for the acceptance of services including non-standard business hours and weekends.
Account Executive
Location: Dallas, TX | Job ID: 2011/ACE/CY/03
The Account Executive for Cypress Communications (A Broadvox Company) is responsible for selling a variety of products to prospective customers located within their assigned territory including our full featured hosted VoIP service, SIP Trunking, Data, Voice, and TDM services. Targeted accounts can be in “lit buildings” or be prospects that have multiple, geographically dispersed service locations elsewhere in the region. Account Executive will also have responsibility for some account management, and generating incremental revenue growth as a result of those customer relationships.
