NOC Engineer
Location: Atlanta, GA
Job ID: 2011/SNE/CY/33
Position Summary:
NOC Engineer is responsible for providing system maintenance, repair, configuration, installation and administrative functions for all Cypress Communications data devices supporting internal and external customers in a 7/24/365 environment. Assist with training, mentoring and improving skill-set of all NOC Engineers. Support Customer Care, direct customers, and internal employees for high level problem clearing for Internet, VoIP, email/domain services, and VPN offerings. Clear problems and/or escalate within specified time requested by Customer for the acceptance of services including non-standard business hours and weekends.
Principal Duties and Responsibilities:
- Install, configure and maintain and repair all data network equipment including Cisco routers and switches, Lucent/Copper Mountain/Viadux DSLAMS
- Resolve issues with Vendors, i.e. Troubleshoot T1& DS3 level Circuits
- Familiar with Layer 1 test patterns such as QRSS, All 1’s, and All 0’s
- Escalate as necessary in trouble resolution.
- Provide network design and implementation assistance in support of network expansion/improvement.
- Solve customer escalations
- Train other NOC engineers on more advanced products and services.
- Review procedures/SOPs and policy documents for accuracy and implementation for functions within the NOC
- Using strong trouble-shooting skills, advanced diagnostic tools and experience work service, MAC, and installation tickets/work orders escalated from the customer care center in a timly and efficient manner.
- Contact customers in support of ticket clearing and/or resolving.
- Work with field technicians in the clearing of troubles and/or network outages.
- Work with field and/or engineering in testing and accepting new ciruits to be connected to Cypress Network.
- Attend formal and/or cross training as requested by Manager, Tier II NOC
- Perform other tasks and duties as assigned by Manager, Tier II NOC
- 1st Level in escalation chain.
- Responsible and accountable for the stability of Cypress Communications platforms and network components.
Working Knowledge and Skills:
- Must have at least 3+ years in data communications or networking.
- Cisco IOS and devices such as 17xx, 18xx, 19xx, 26xx, 28xx, 36xx, 72xx, and 76xx series switches/routers
- Juniper JUNOS and M10 routers.
- TCP/IP, PPP, MLPPP, HDLC, ISDN, BRI, PRI, Frame Relay, OSPF, BGP, VLAN, NAT, SIP, RTP, H.323, G.711, G.728, G.729A, IPSEC, L2TP, PPTP
- DSLAM devices such as CopperMountain, Viadux, Lucent TNT, Cisco LRE
- DNS, DHCP, Email, Web, POP3, SMTP and HTTP
- Ping, Telnet, Trace Route, SSH
- Must have in-depth knowledge of OSI model and IP Addressing.
- Prefer previous Telecom and ISP experience.
- CCNA/CCND certification or equivalent perfered.
- Must have a technical degree or equivalent work experience.
- Demonstrated proficiency in Microsoft Office products including Word, Excel and PowerPoint. Proficiency in Outlook mail system is a must.
- Basic understanding and knowledge of Windows and Linux OS’s
Other:
- 7/24/365 environment. Availability for shift work and overtime is required
- Works as part of a team providing a high level support using interpersonal skills interfacing with external (revenue producing) and internal customer (Cypress employees).
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
- Excellent organizational, verbal, written communication and interpersonal skills with a high degree of attention to detail.
Systems:
- Familiar with NetCool, OpenNMS, Viola, IRIS
Performance Metrics
- Perform all assigned tasks in timely fashion while being available to support other team members.
- Provide support for all Internet devices within Cypress Communications network.
- Maintain high degree of availability as measured by Network Monitoring System.
- Develop a working knowledge of all data products offered by Cypress Communications and requested by Manager.
We offer a competitive base salary, excellent benefit package including medical, dental, life, short/long disability, vision insurance, and 401(k) with match, paid vacation and holidays.
For consideration, please send a cover letter, resume, salary history and include the Job ID reference number in subject line of your email to the following address: hr@broadvox.com.
We regret that we will only be able to respond to candidates selected for an interview.
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities. This description may be amended at any time as dictated by the needs of the business.
