Customer Care
The Cypress Communications Platinum Experience
Superior customer service—you deserve it and your business depends on it. And that is exactly what you’ll get with the Cypress Communications Platinum Experience.
We’re dedicated to providing you with a Platinum Experience by offering the highest possible level of service and support. As the leading provider of managed communications solutions, we manage it all – your phones, your dial tone, a world-class IP (VoIP) network, Internet connectivity, email and Web hosting—even training for your users.
Our goal is simple. We plan to keep your communications up and running 24/7. We believe that the happiest customers are the ones who never need to call us. That’s why we proactively monitor every inch of our network, down to the phone on each employee’s desk.
And if you need help, we're here for you 24 hours a day, 7 days a week. Review your account, request service and find answers fast-and at your convenience-via your online customer portal, Cypress Connexion.
With Cypress Communications, you can expect more and receive more. More from your phones. More from your communications. And most of all, more service.
How are we doing?
Please contact us with any suggestions you may have for us.
Invoice Questions
For questions about your voice, data, Internet and IP Communication (VoIP) invoice, please contact our customer care department at 888-528-1788 or
email us at invoicehelp@cypresscom.net.
Billing Remittance
Regular payments:
P.O. Box 536796
Atlanta, GA 30353-6796
Overnight payments:
Four Piedmont Center
Suite 600
Atlanta, GA 30305
