Solutions

Components

The VoIP signaling layer of the Cypress Communications network delivers the advanced VoIP and calling features to your desktop, along with premium unified messaging applications. The VoIP signaling layer is comprised of a carrier-grade softswitch, a multimedia communications server and a robust unified messaging platform. These components leverage the predominant VoIP signaling protocols including SIP, H.248 and Media Gateway Control Protocol. All VoIP signaling components are located in geographically diverse data centers to provide redundancy and high availability.

Cypress Communications VoIP signaling components are located in geographically diverse data centers to provide redundancy and high availability.

C4 IP Network Components:

Nortel CS2000:

  • Carrier-grade softswitch
  • Evolved from DMS100 switching platform, a staple of the PSTN carrier network for decades
  • Call control for IP phones
  • Traditional Class-5 calling features
  • Enterprise-grade PBX features
  • Network call and routing control
  • Next-generation Switching Platform

Nortel MCS5200:

  • Multimedia communications server
  • Provide multimedia user experience:
    • Real-time user presence information
    • Instant messaging
    • Point-to-point Video
    • Soft client call control
    • Web collaboration
    • File sharing
    • Multimedia conferencing

Unified Messaging Platform:

  • Voicemail functionality
  • Integrated with email systems for unified voicemail delivery
  • Auto attendant

Corporate Headquarters

Four Piedmont Center
Suite 600
Atlanta, GA 30305

Phone: (404) 869-2500
Fax: (404) 869-2525
Toll Free: (888) 205-6912

Sales

To learn more about our voice, data, Internet and IP Communication (managed VoIP) services, please contact one of our Account Executives: sales@cypresscom.net

Customer Care

Contact our 24-Hour Customer Support Team toll free at 888-528-1788

or via email at: support@cypresscom.net

Cypress Communications' Service and Support Center’s normal hours of operation are: Monday–Friday, 7:00 AM to 8:00 PM (Eastern Time)

Invoice Questions

For questions about your invoice, please contact our customer care department at 888-528-1788

or email us at: invoicehelp@cypresscom.net