Your Questions: Answered
In this issue, we’ll focus on a question regarding C4 IP Unified Messaging (UM) functionality.
Q: With UM, what is the difference between having my voicemails forwarded to my email and setting up IMAP?
A: Either option enables your voicemails to be automatically turned into .wav files, attached to an email and sent to your inbox.
If you just forward your voicemails to your email inbox and listen to them as .wav files, then voicemails will not be marked as “read” on your desktop phone and your message waiting light will remain on.
Conversely, IMAP synchronizes your emailed voicemails and your desktop phone, so if a message is marked as “read” or deleted in your inbox, the status change occurs on your phone as well. Use IMAP to ensure that your message waiting light will be turned off when you listen to your messages—even if you don’t use your desktop phone.
How To: Set up your IMAP Inbox
—or—
Helpful Hints:
- User Information is your name and email address.
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Server Information is:
– Account Type: IMAP
– Incoming Mail Server: um.c4voicemail.net
– Outgoing mail server (SMTP): enter the outgoing mail server as defined by your system administrator -
Logon Information is:
– User Name: your Cypress Unified Messaging username (e.g., phone number@company.c4voicemail.net)
– Password: your Cypress Unified Messaging password.
– Remember Password: Check this if you would like the system to remember your password.
