eNewsletter—Summer 2010
The heat of summer is here and millions of us will hit the road as we celebrate the season. But regardless of how far our summer travels may take us, most of us will likely have to stay, at least partially, focused on our work. In this month’s article, "Real Users – Real Results," one Cypress user tells how he integrates work into his beach vacation by using a Wi-Fi connection in his car.
And for those who aren’t taking a summer vacation, maybe you can beat the heat by staying inside and working from home. Our article, Teleworking 101, shows how companies and employees benefit when work-from-home policies are adopted. With Cypress unified communications solutions, you can work anywhere that you have an Internet connection and and to the outside world, it appears as if you are working from your office...even you happen to be sitting by the pool.
Regardless of what your summer has in store, be sure to take a look at the Gartner report, Critical Capabilities for Unified Communications, that’s featured below. Gartner has taken the guesswork out of communication capabilities, outlining the functions that managers and planners should look for and scoring vendor products by specific features. Also review the articles on Cypress’ newest unified communication solution, C3 IP, which offers answers to real-life questions on how best to integrate the mobility features into your daily life.
I hope you’ll find the following articles relevant and educational, but more importantly, that you’re able to use this month’s newsletter to help you discover more time for some fun in the sun.
Best wishes for a pleasurable summer,
Linda Collins
Vice President Customer Care
Cypress Communications
Teleworking 101: Look to the Cloud for a Greener Summer
Summer is upon us! For some, that means sand and sun, but for the millions of Americans who commute to work every day, it means soaring gas prices and smog alerts
However, there's a viable alternative to commuting that's gained in popularity and acceptance in recent years: teleworking. Heralded as a means to ease the burdens of long commutes on Americans and a way to reduce harmful emissions that threaten the environment, teleworking has other lasting benefits for businesses and employees alike. Read More
Download a FREE Gartner Report!
If you're looking to better understand Unified Communications as a Service (UCaaS), the vendors who supply UCaaS solutions or the product capabilities of hosted unified communications, then you need to read Gartner's report, "Critical Capabilities for Unified Communications as a Service."
This newly released research evaluates and scores UCaaS solutions based on 8 critical capabilities, and Cypress Communications' C4 IP hosted unified communications solution is included in the report. Read More
Better Communications for any size Enterprise
Communication is essential to the success of all size enterprises, so why is it that most new solutions seem to be designed with the big guys in mind? At Cypress, we know that even small enterprises can benefit from better communications. That's why we've introduced C3 IP™, the cloud-based hosted VoIP solution designed specifically for small-to-medium enterprises that want to upgrade their communications but do not require advanced collaboration applications. Read More
Your Questions: Answered
Q: What's the difference between forwarding calls and routing calls?
A: Both features allow you to automatically send an incoming call to another number, but Call Routing (a C3 IP and C4 IP feature) enables you to define more intricate routes such as ringing multiple devices simultaneously or sequentially and controlling the route based on incoming number and/or time of day. Read More
Telecom Terms: Decoded
New technologies inevitably lead to new acronyms and abbreviations, and that is certainly the case in regard to communications. So, in each edition of the eNewsletter, we'll devote a little space to helping you decode some of the more prevalent terms in our industry.
- VoIP – pronounced “v-oy-p”
- VoIP stands for Voice over Internet Protocol, which is the process of turning voice communications into IP packets and transmitting them over the Internet or other data network.
Have you made the Connexion?
If you're a Cypress customer and you haven't yet signed up for Cypress Connexion, now is the time! As our online customer portal, Cypress Connexion provides a new level of visibility and control into your company's communications.
Your internal administrator can view account details, manage users, view and print invoices, make changes to your company's services, open and track service tickets and more. Plus, every user can submit, view and track service tickets as well as get help online, so questions are resolved quickly.
To sign up, simply contact your internal administrator or click here to create an account.
