White Papers from Cypress Communications.
We’re known as experts in managed unified communications. Here are just a few of the white papers that our experts have written on the subjects of hosted VoIP, unified communications, CaaS (communications as a service), managed services, our purpose-built VoIP network, and other communications topics.
Communications as a Service
Whether replacing an aging communications system or purchasing a new one, businesses need and want a communications system that at least does everything their current PBX or key system does—reliable dial tone, good sound quality, dependability, ease of use—and also delivers the productivity and efficiency benefits of Voice over Internet Protocol (VoIP).
But the complexity and costs required to build and maintain a VoIP communications system, not to mention the dedicated staff hours and the amount of time required to implement, are leading an increasing number of organizations to completely outsource their communications services to TSPs (Technology Service Providers).
The outsourced solutions that TSPs offer range from basic, shrink-wrapped hosted VoIP products to full Communications as a Service or CaaS solutions. CaaS, touted by some industry analyst to be the most innovative of the hosted VoIP solutions, extends hosted VoIP by including Unified Communications functionality such as Outlook integration, collaboration, instant messaging (IM), video conferencing, soft phones and real-time presence.
With CaaS, users lease the communications services and equipment and avoid paying upfront capital expense. As VoIP platforms continue to develop and evolve, many early “do-ityourself” implementers of VoIP technology have had to update parts of their infrastructure in a short amount of time. While frequent upgrades and replacements may be acceptable for lower-cost items, like laptops or cell phones, this approach is not practical for capital intensive technology such as VoIP infrastructure. This makes many enterprises cautious about making large VoIP capital investments. However, businesses can shift the technology risk to the TSP by leasing the services and equipment. The business can still enjoy the productivity and efficiency benefits of Unified Communications while accepting none of the risk. The TSP assumes all of the technology risk, but mitigates it by spreading the risk across its customer base. [more]
Decisions...Decisions...Determining the Best Communications Solutions for Financial Services Companies
In a financial services environment, your IT systems are the lifeblood of your enterprise. A financial services firm's success depends on how quickly its employees can gather market intelligence, communicate information and complete a transaction. Each of these components needs to take place in real time and further complicated by the need to communicate 24/7 on a global basis. [more]
Communications as a Service for Law Firms
High-quality, reliable communications are a crucial success factor for law firms in a competitive legal market. Clients must access lawyers and staff regardless of their location. Hours must be billed accurately for calls. The system should be configurable and energy-efficient. Staff should have access to the latest features.
Obtaining this ideal communications system can present challenges for any law firm. Voice over Internet Protocol (VoIP) systems can deliver everything that PBX or key systems do and more, but building and maintaining a VoIP communications system is a complex and expensive endeavor. Because of this, an increasing number of firms are outsourcing their communications services to TSPs (Technology Service Providers).
In the outsourcing model, firms lease the communications services and equipment from TSPs, avoiding capital expenses and ongoing maintenance and management responsibility. The outsourced solutions that TSPs offer range from hosted VoIP products that deliver limited functionality over public Internet lines to full Communications as a Service (CaaS) solutions. CaaS extends hosted VoIP with dedicated voice networks, 24/7 monitoring, and integrated Unified Communications functionality. [more]
Service Platform Architecture
Cypress Communications is a managed service provider that offers enterprise-class, hosted unified communications, hosted VoIP and managed data services. Services are delivered via an innovative platform that is comprised of best-of-breed technologies and systems. Cypress Communications had the privileged opportunity to build a “greenfield” service platform using technologies and systems designed specifically for IP, thus is unencumbered by outdated technology and patchwork integration, subsequently providing a time-to-market advantage for introducing new products or capabilities into the product portfolio. [more]
Best Practices to Avoid Toll Fraud
Cypress follows to Nortel Technical Publications security practices 553-3001-302 and file all toll-fraud incidents with the Department of Homeland Security. We also maintain aggressive monitoring policies with our carriers, including internal audits for our customers’ protection.
Toll fraud is the fraudulent, illegal use of a company’s telecommunications system by a third-party from a remote location. The most frequent and well-known fraud is international toll-fraud whereby hackers obtain access to passwords and accounts in order to exploit them for international calls. Although less frequent, but still just as obtrusive, domestic long-distance service can also be stolen from an unsuspecting business. In order to better safeguard your business, Cypress Communications would like to share some techniques and best practices for avoiding toll fraud. [more]
