Continuity at the User Level: Advanced Unified Communications Features
Beyond Cypress’ network redundancy, there are numerous features available at the user level to help employees continue communicating and collaborating as usual:
- Soft Phones are fully functioning phones, enabling users to make and receive calls with ease—using their laptop and headset from any location that has an Internet connection.
- Instant Messaging enables employees to communicate quickly and easily.
- Presence gives real-time status on employee availability, so associates know who is accessible at a glance, including remote, teleworking and out-of-town employees.
- Advanced Call Routing redirects business calls to another phone based upon time, day and caller. Users can even ring multiple devices simultaneously. And best of all, users can easily adjust settings with the convenient communications portal via any Internet connection.
- Unified Messaging ensures constant access to voicemail. Users can access voicemails via email and forward, save or store voicemails just like regular emails.
- Audio and Web Conferencing enables employees to communicate, collaborate and conduct meetings as usual, no matter where they are located.
- Video Calling allows users to connect face-to-face—without being in the same room.
Did you know? The majority of smaller businesses who experience an interruption lasting 10 days or more never fully recover, and approximately 50% will be out of business in five years.*
*Statistic from Disaster Recovery Planning: Managing Risk and Catastrophe in Information Systems, by Jon Toiga
