Product FAQs
Q: What is C4 IP?
A: C4 IP is a hosted VoIP and hosted unified communications solution using a secure, private IP network. Quality of Service is managed from the desktop phone and across the network 24/7 to ensure the highest call quality. C4 IP includes all of the Centrex features you’re accustomed to—like intercom, call transfer, hold, account codes—as well as unified messaging, Microsoft Outlook integration and advanced multimedia features such as video calling, file sharing, conferencing, collaboration, real-time presence and instant messaging.
Q: Can I use a soft client and a desktop phone at the same time?
A: Yes, C4 IP is designed to function in both a converged and standalone environment. In the converged environment, the PC soft client and your desktop phone are interoperable. You can receive and make calls from either your PC or desktop phone. You can also operate standalone with only the soft client, making it easy to work when you’re away from the office. And of course, you can always use only your phone. With C4 IP, you always have three options available for unified communications.
Q: What Centrex features do you offer?
A: C4 IP unified communications features all of the class-5 calling features that you’re used to, such as:
- Call Forward Universal
- Call Hold
- Calling Name Delivery
- Calling Number Delivery
- Cutoff on Disconnect
- Call Waiting
- Call Transfer
- Conferencing 3-Way
- Directory Number
- Do Not Disturb
- Inspect
- Fast Transfer
- Line Music on Hold
- Message Waiting Indication
- Name Display
- Voicemail Call
- Intercom
- Group Intercom
- Speed Dial
- Automatic Dial
- Multiple Appearance Directory Number Multiple Call Arrangement (ringing)
- Multiple Appearance Directory Number Single Call Arrangement (non-ringing)
- Busy Lamp Field
- Account Code
- Authorization Code
- Group Call Pickup
- Directed Call Pickup
- Directed Call Park
- Call Park (PRK)
- System Call Park
- Secondary DID
- Do Not Disturb
- Distinctive Ring
- Automatic Call Back
- Calling Name Delivery Blocking
- Calling Number Delivery Blocking
- Cancel Call Waiting
- Drop Last Add-On Member
- Last Number Redial
- Directed Call Park
- Directed Call Pick-up
- Call Park
- Call Retrieval
Q: What hosted VoIP and hosted unified communications features do you offer?
A: C4 IP transforms your PC into a complete multimedia communications center with advanced unified communications functionality:.
- Call Management
- Real-time Presence
- User-Defined Call Routing
- Secure, Instant Messaging
- File Sharing
- Audio, Video and Web Conferencing / Collaboration
- Microsoft Outlook integration, including click-to-dial
- Find Me / Follow Me
- User Web Portal
- Desktop Video Calling
- Unified Messaging
- Personal Agent Web Portal
Q: How can I work remotely with C4 IP?
A: With C4 IP, working remotely is easy. If you are occasionally away from your desk, use C4 IP’s find me-follow me functionality to route your calls to your cell phone, home phone or any other phone. If you telework or are a road warrier, you can use C4 IP’s soft client anywhere, anytime. Using your PC and a headset you can place calls at the airport, your home office or any other location with an Internet connection.
Q: What type of unified communications collaboration tools do you offer?
A: C4 IP offers a host of collaboration tools, such as:
- File Sharing
- Secure, Instant Messaging
- Audio, Video and Web Conferencing / Collaboration
- Chat
- Whiteboard sharing
- Desktop sharing
Best of all, you’ll have presence information for your co-workers. You’ll know who’s on the phone, away from their desk or just simply unavailable making it easier than ever before to collaborate on multiple projects.
Q: What type of tools do you offer for a receptionist?
A: At the front desk, Cypress Communications' advanced 50-key desktop reception console complete with Busy Lamp Field and Multiple Line Directory Number support is fully integrated with a soft client. Users may utilize just the desktop phone, just the soft client or use an integrated converged desktop with both the soft client and desktop phone. Unlike other solutions, C4 IP allows the receptionist ad-hoc flexibility of either approach.
Q: Do you handle installation and service yourselves or contract it to a third-party?
A: Cypress Communications employs technicians and educational specialists in each of our 29 markets.
Q: Where are your service technicians located?
A: Cypress Communications employs service technicians in each of our 29 markets.
Q: What is unified messaging?
A: C4 IP includes a full-featured unified messaging solution, providing users with access to their voicemail from multiple devices—soft client, desktop phone, or email account. Receive voicemails to your Microsoft Outlook inbox. Listen to messages via your computer, phone or mobile device. Forward or save messages just like any other email.
Q: How many customers does Cypress Communications have?
A: Cypress Communications supports approximately 6,500 customers and 65,000 desktop phones in 29 markets.
Q: What is “The Cypress Communications Experience”?
A: The Cypress Communications Experience is a process designed to step you through the evaluation, installation and service of your C4 IP unified communications solution. During this process, we’ll introduce you, as a prospective Cypress Communications customer, to the steps that we take to understand your business’ unified communications requirements and propose a customized solution to meet those needs.
We’ll get to know your business, and you’ll get to know Cypress Communications. We’ll discuss your unified communication needs and business structure, issues you’d like to see solved with a customized unified communications solution, your business objectives and plans for growth, as well as any specialized technical requirements and then analyze the information provided in an Information Gathering Meeting and demonstrate a unified communications solution that’s unique to your business, including a Total Cost of Ownership review.
Based on our meetings and discussions, we’ll optimize our unified communications recommendation for your business, present it and review associated costs. We’ll review the paperwork and contract for your customized Cypress Communications Solution.
Lastly, we’ll review the next steps of the installation and service delivery process. You’ll be introduced to your service delivery team—your sales engineer who’ll work with you on your solution specifications, your program manager who’ll guide you through the installation process, a technician who’ll be installing your communication solution and a communications consultant who is responsible for training you on your voice and data, as well as unified communications functionality. You’ll also be introduced to your personal customer account manager for on-going support and service.
